We are very excited to roll out our new billing and support system for our existing clients, and new ones, as well. The really nice thing about it, for us and for you, is that account creation is completely automated with instant activation for all new accounts.
For our existing clients who are used to our old Client Desk ticket system, we now have a new Client Area where you can:
- Manage your billing and invoices
- Submit support tickets
- Directly login to your web hosting Control Panel
- Join our NEW affiliate program and earn 5% on all payments your referred clients make for the lifetime of their account!
- Access our knowledge base **Coming Soon**
- Access our helpful downloadable files to include free blog themes for your WordPress blog **coming soon**
- Access tutorials and helpful resource links **Coming Soon**
All of our existing clients have been migrated into the new system and you should have recieved an email with your login information for the new client area. The emails were sent to the email address that you have set up as your contact email in your Control Panel. If you did not recieve the email or do not know what your login/password is, you can visit the Client Area login page and request a password reminder – – be sure to use the same email address that you provided to us when you initially created your account.
Eventually, we will be cancelling all existing PayPal hosting subscriptions for existing clients, as all billing will be handled via the new system. We expect this to happen by June 1.
For now, we will continue to use our existing/old Client Desk support ticket system through June 1 to answer your questions about the new system, but as of June 1, 2009 – the old Client Desk support ticket system will redirect to the new system. If you have questions or need clarification – visit that Client Desk and submit a ticket and we’ll be happy to answer any questions you may have.
This new system puts everything you need to manage your hosting account, data/files, billing and support all in one convienent place! We think you will find it very easy to work with!