Oct 20, 2008 ~ Lisa Sabin-Wilson

Server Alert: Jingles RAM Replacement [Updated x2]

This alert is for clients on our Jingles server – IP: 66.135.55.41

( The IP of the server you are on is listed in your account CPanel, in the left menu – if it matches the one listed above, your site is on Jingles)

We are upgrading the RAM on this machine today.  The server is functioning fine right now – although we did experience a minor 5 minute outage earlier this morning.  The RAM upgrade will occur overnight – during times of lower traffic and readership.  The integrity of all backup files will be maintained in our system, but you may experience some maintenance downtime in the very late hours of the night tonight, if you’re like me and are still awake at that hour!

Grab a book.  Catch up on the news.  Relax – have a good night of sleep, you probably won’t even notice.  Will provide updates here when it’s done and dusted!

UPDATE: 11:15 PM (CST/GMT -6) -> We’ve confirmed the time of the hardware maintenance on this server to be between 12:00AM (Midnight) – 4:00AM (CST/GMT -6).  That’s not to say the server will be down for the entire 4 hours – – but that is the window of time that the maintenance is scheduled for.  Will update here again with progress as it happens!  Hang tight – we’re getting there!

UPDATE #2: 10/21 – All is well and good in the land of Jingles!  Our Jingles got herself some brand new, shiney RAM – as well as a new chassis because we suspected the box had some I/O issues, as well.  Pretty much everything was replaced except for the hard drives and she is running smooth and we expect to hear ZERO whining out of her!  If you even noticed the downtime last night between 12:00AM (Midnight) and 4:00AM CST – we thank you very very much for your patience.  If you didn’t notice – all the better!  The intermittant problems we’ve had with Jingles are resolved and we expect smooth sailing out of her from here on out.  Yay!

Update 10/21 - We have worked with the fine folks at CPanel about a licensing issue for the CPanel software.  During/after the repairs to Jingles, our authorized license did not get transferred and access to CPanel was limited for a small amount of time.  The license has since been transferred over and we’ve not experienced any CPanel access issues since then.  If you have, or continue to experience problems accessing your CPanel – <a href=”http://tickets.blogs-about.com”>please file a ticket in our Help Desk</a> and let us know so we can get it resolved for you.  Thanks!

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