Sep 24, 2009 ~ Lisa Sabin-Wilson - Comments Off

[UPDATED] Current Issue With Kiwi

The datacenter is working on the issue with kiwi. As soon as its back up we will notify everyone.thanks for your patience.

update : kiwi is backup – we are monitoring it to determine the issue

Update : We have identified an issue with a portion of the file system and are working to resolve it. You may be unable to post to your website and have some email delivery issues for the moment.

Update : Kiwi is going up and down while we attempt to fix the issue. Please bear with us.

Update : All of the accounts on kiwi have been transferred over to a temporary server while the new server is being provisioned. We apologize for the delay but it turns out that kiwi was not salvageable from an operating perspective however ALL data was recovered thanks to the nightly backups we take for “just in case” moments such as these.

9/25 We have transferred all of the accounts from Kiwi over to our Pinki server, which may cause somewhat of a slow down while that happens, overnight.  Starting Friday morning, we’re transferring those accounts back to the newly provisioned server and at that point, things should calm down.  Clients on both Kiwi and Pinki may experience intermittent periods of slow load times today while our techs get this issue sorted out – – it shouldn’t be for long and we super appreciate your patience!

Aug 24, 2009 ~ Lisa Sabin-Wilson - Comments Off

PINKI Server – Critical Hardware Update **Resolved**

This notice is for clients on the PINKI (76.74.236.95) Server only *

Yesterday, 8/23/09, we experienced a sudden (without warning) hard drive failure on the Pinki server. Usually, we get notifications that the hardware is having some sort of issue that we need to look into, which gives us time to diagnose and troubleshoot. This time, however, there were no warnings – it just happened without notice…one minute the drive was functioning, the next minute not. Machines are not infallible – – and web servers are machines, after all. It’s frustrating and scary all at the same time!

We discovered this problem late yesterday afternoon and immediately went to work with our DataCenter (and hardware providers) at ServerBeach and commissioned a new server. The great news is that we do full adn complete backups of all client accounts on a nightly basis and store them on a separate drive for safekeeping. Once the new server was up and running with a new copy of the Operating System – we began the account restore and things are about 99.9% back to normal right now.

We do continue to work on the new server configurations, however your sites are in working order at this time. Some people have reported a few items that are off – – a couple missing posts, template tweaks that are not there anymore, etc. We are currently working on those issues on an individual basis.

Because our own web site was down during this time, as well – – we’ve been providing updates on our Twitter account as much as we possibly could during this outage. If you do not follow us on Twitter – it’s probably a good idea to do so at times like these: http://twitter.com/BlogsAbout

We want to thank everyone for their patience, and for those of you who write and Twittered words of support and encouragement – we are grateful. We realize that times like these are frustrating for everyone – including ourselves. So, thank you for your patience and understanding during this time. PLease know that we continue to work on smaller issues on a case by case basis and are getting through them as quickly as we can.

One thing that we have noticed, for WordPress users – when you go to update a plugin, or update your WordPress installation – WordPress is asking you for your FTP login information. It has never done this before and this is a function of our server configuration that we are working to resolve. In the meantime, you can just input the information as requested – or, there is a work around for individual sites that you can read about in the WordPress Support forums here: http://wordpress.org/support/topic/242686#post-1180641 (RESOLVED)

* – If you do not know what server your account is currently on – you can locate the IP number of your server in the left menu of your CPanel. Compare your IP number with the three I’ve listed above to find out which server your account is currently hosted on. Or, leave a comment on this post and I’ll do my best to help you determine your server assignment. Thanks!


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